Last updated: 6 August 2026
Who we are
This website, holisticnurturesolutions.com, is operated by Francesca Biltaji, trading as Holistic Nurture Solutions. For the purposes of UK data protection law, Francesca Biltaji is the Data Controller responsible for the personal data collected through this website.
This Privacy Policy explains what personal data we collect from visitors to this website, how it is used, how it is protected, and what rights you have over it. It covers the website itself — for information about how personal data is handled when delivering 1:1, family, or group support services (for example case notes and safeguarding records), please see our separate Service Privacy Notice.
What personal data we collect
We only collect personal data that you choose to give us. This may include:
- Contact and enquiry details — if you email us directly or submit one of our website contact forms, we collect the information you provide, such as your name, email address, telephone number, and the content of your message.
- Technical data — like most websites, our hosting and security systems automatically log limited technical information (such as IP address and browser type) to keep the site secure and functioning correctly.
We do not knowingly collect personal data from children through this website. Any enquiries about support for a child should be made by a parent, carer, or professional on the child’s behalf.
How we use your data
We use the personal data you provide to:
- Respond to your enquiry or request for information about our services
- Arrange and manage bookings for sessions or services
- Maintain records for accountability and, where relevant, insurance purposes
- Keep our website secure and functioning correctly
We do not use your data for automated decision-making or profiling, and we do not sell or share your data for marketing purposes.
Our lawful basis for processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Consent — when you voluntarily submit a contact form or email us
- Contract — where processing is necessary to provide a service you have requested
- Legitimate interests — to respond to enquiries and to keep our website secure
Contact forms
When you submit an enquiry through a form on this website, the information you provide is sent to us by email and may be stored securely by our form software provider in order to deliver the submission to us. It is used solely to respond to your enquiry and is not used for any other purpose.
Cookies
This website uses a small number of essential cookies to help it function correctly, for example to remember technical preferences and to support website performance and caching. We do not currently use cookies for advertising or third-party tracking purposes.
If you leave a comment on the site, you may opt in to saving your name, email address, and website in a cookie for your convenience. These cookies last for one year. Most web browsers allow you to control cookies through their settings; please note that restricting cookies may affect the functionality of this and other websites.
Embedded content from other websites
Pages on this site may include embedded content (for example, images or videos). Embedded content from other websites behaves in exactly the same way as if you had visited that other website directly, and it may collect data about you, use cookies, and monitor your interaction with that content.
Who we share your data with
We do not sell or rent your personal data to third parties. We may share limited data with trusted service providers who help us run this website and respond to enquiries, including:
- Our website hosting provider, who stores the website and any data submitted through it
- Our contact form software provider, which processes and delivers form submissions to us
- Our email provider, used to communicate with you
These providers only process data on our instructions and are required to keep it secure. We may also disclose personal data where required by law, or to protect the safety of a child or vulnerable person.
How long we keep your data
General website enquiries are kept only for as long as needed to respond to you and for a reasonable period afterwards in case of follow-up, and are then securely deleted. Where an enquiry leads to the delivery of services, records are retained in line with our Service Privacy Notice, which sets out longer retention periods relevant to safeguarding and professional accountability.
Data security
We take appropriate technical and organisational measures to protect the personal data we hold, including secure, password-protected systems and working only with reputable service providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data, where applicable
- Object to or request restriction of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Children’s privacy
This website is intended for parents, carers, and professionals, and is not designed to collect personal data directly from children. Where we work directly with children as part of our services, this is covered by our separate Service Privacy Notice.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “last updated” date.
How to complain
If you have any concerns about how your personal data is handled, please contact us in the first instance using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Francesca Biltaji, trading as Holistic Nurture Solutions, is registered with the ICO (registration number C1926489).
Contact us
Francesca Biltaji
Holistic Nurture Solutions
Email: fb@holisticnurturesolutions.com
Phone: 07970 860921